Other support organisations can help with advice and training, but it's argued that limitations rescources and remit mean it often isn't practical or appropriate.
The one organisation most talked about, and frequently used, is libraries.
Libraries are increasingly used to help people develop digital skills and tackle the barrier of access by providing free WI-FI, computers and other technology. Over half of uk residents have a library card and around 35% of people living in the most disadvantaged areas visit their library. Trained staff, supported by volunteers, can help support digital inclusion by offering training, helping people understand the benefits of the internet and online services, and increasing their confidence in the digital world.
The Library Online Centres Network found that most library stakeholders saw the demand for basic digital skills support increasing, alongside a high demand for basic digital skills support increasing, alongside a high demand from job seekers to use computers in libraries. But only half agreed their library has local authority support to deliver digital inclusion, and almost all saw a need for more library staff training to deliver it.
They suggested for improving digital skills through libraries providing clear guidelines on what libraries can do, investing in digital champion training, working in partnership with more organisations, and offering more adaptive training with people.
Widespread library closures across the country will have an impact on this in terms of access. But also limits on computer time, lack of privacy, and lack of appropriate help/support can mean that internet access at libraries isn't always appropriate.
Libraries requiring a fixed address for members also prevents many homeless people from accessing facilities.